BestPriceMe Shipping & Delivery Policy

At BestPriceMe, we deliver your plush companions with care and efficiency. This policy explains our order processing, packing, and shipping.

1. Order Processing

  • Processing Time: All orders are processed within 2–4 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • Order Modifications: Contact us immediately at aqrftgyhujp@163.com to modify or cancel an order. Changes are only possible before packing has begun.

2. Shipping Destinations & Methods

We currently ship to the United States and Europe. Shipping costs and estimated times are calculated and displayed at checkout.

  • Shipping to the United States:
    • Standard: 10–18 business days after dispatch.
    • Expedited: 5–10 business days after dispatch (available in most regions).
  • Shipping to Europe:
    • Standard: 12–22 business days after dispatch.
    • Expedited: 7–14 business days after dispatch (available in most countries).

Note: Customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country.

3. Packaging & Handling

Every plush toy is carefully packaged with protective materials to ensure it arrives in perfect, huggable condition.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow its journey.

5. Delivery & Responsibility

  • Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
  • Once the shipment is marked as “Delivered” by the carrier, our liability for the order ends.
  • Failed delivery attempts due to incorrect addresses or recipient unavailability may incur additional reshipping or storage fees, for which the customer will be responsible.

6. Shipping Issues

  • Lost in Transit: If your tracking information shows no updates for more than 20 business days (for US/Europe destinations), please contact us for investigation.
  • Damaged Upon Arrival: Please inspect your package promptly upon receipt. If you find any damage, notify us within 48 hours at aqrftgyhujp@163.com with your order number and clear photos of the damage and packaging.

7. Contact Us

  • Company: Guangzhou Cairuo Trading Co., Ltd.
  • Brand: BestPriceMe
  • Email: aqrftgyhujp@163.com
  • Phone: +86 16620158578
  • Address: Room 2308, Yaohua Plaza, No. 9 Linhe West Road, Tianhe District, Guangzhou City, Guangdong Province

We strive to reply to all inquiries within 1–2 business days.